We offer Live Arrival Guarantees for all our shipments! We are extremely knowledgeable in packing animals for shipping, we only ship within the US, with the exception of Alaska, Hawaii and Puerto Rico.
All animal orders are shipped in the safest way possible, overnight. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping. We only ship Monday, Tuesday and Wednesday.
Certain conditions must be met in order for us to Honor the Live Arrival Guarantee.
Conditions for Live Arrival Guarantee
Someone must be home at the FIRST delivery attempt. If no one is home when the package is being delivered, guarantee is automatically voided. If you requested your package to be held at your local FedEx station (ALWAYS THE SAFEST OPTION), you must pick up within 4 hours.
If you input your address incorrectly, we cannot guarantee that once it is re-routed, that it will be ok, so make sure you input your address correctly, and then double check it!
Temperatures at destination, and FedEx pass through facility(in route) must be between 40-90f or guarantee is void. If temperatures are 25f or above we can have it held at a local FedEx Center for pickup -always recommended any time of year.
All claims must be made within 24 hours from receipt of shipment. Proof of a photo with our label, and our animal clearly deceased. Do not dispose of animal, place in zip lock and freeze until you get further instructions from us.
By ordering from our website you agree to the terms above.
PLEASE NOTE – Most photos of the reptiles for sale in our shopping cart are visual representatives of the species and may not be the exact animal you receive. All pictures have been taken by us, and are animals we own or we have owned. If you need exact pictures of the animal we are shipping to you, you can request to our email address, firstname.lastname@example.org.
By ordering you acknowledge both the terms of our Live Arrival Guarantee as well as policies. All photos are taken by us and they are our intellectual property.